01 Apr 2015
For the first Movher Muscle entry I had to do it on the man who has been this company’s anchor almost since its start date. That mover is Justyn Cozza, our fearless, and heavily tatted leader. When I first met Justyn I was intimidated. Here was this hulking man, covered in tattoos, who looked liked he’d seen his fair share of back ally bar brawls, but after a flawed driving maneuver and his ample descriptions of being a self-proclaimed sissy, I knew I was going to like working with this guy.
Justyn’s background is as diverse and intriguing as the artwork that has taken up residency on his skin. Born in Scotland (yes, that Scotland) Justyn moved to Anchorage, Alaska at a young age where he spent his childhood years. It wasn’t until later in his life that he moved to Spokane, Washington, graduating from Mead High School in 2007. Justyn wasted no time entering higher education, beginning his college career the summer after he finished high school at a little college called Gonzaga University. Maybe you’ve heard of it? While attending Gonzaga he dabbled in many different disciplines, focusing mainly on health and fitness, but ultimately obtaining a bachelor of education in physical education.
It was also during his tenure as a Zag that he was introduced to Jerry Almanza, the operations supervisor of Movher. Almost five years ago Justyn was offered a job at Movher, and after a couple months and a bartending job, he would accept a position with the company that would come to rely on him for so much. He is a jack-of-all-trades within Movher, starting out as a basic mover, working his way up to driver, then to where he is now as the crew supervisor and fellow estimator along side company owner, Sabrina Jones.
Justyn plans on remaining with Movher to see the company through to its full potential, as well as his own. It’s not an easy gig, but honestly, I can think of no one better suited for the job than him. He is the man, the myth, the legend; with no regrets or apologies, only a staggering fear of spiders. Ladies and gentlemen, I give you Justyn Cozza.
Movher LLC has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013. The company also won the coveted award in 2012.
“It is such an honor to be selected for the second year in a row for this amazing award,” said Movher LLC owner Sabrina Jones. “We thank each of our customers who took the time to post their Movher experience to the Angie’s List website. It’s a testament to our employees’ dedication to customer service and always striving to do the right thing.”
“Only about 5 percent of the companies Movher competes with in the greater Spokane, Wash., area market are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of their consistently great customer service.”
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.
22 Oct 2013
Date Published: Oct 22 2013
by Sabrina Jones of Movher, LLC
Did you know that moving companies are required to provide potential customers with written estimates, regardless of the size of the move? Did you also know that there are essentially only two different types of estimates: binding and non-binding?
It might sound a bit confusing, but it’s simpler than you think and it is definitely worth your time to know the difference between the two.
A binding estimate is a flat rate. In other words, if the moving company says they will charge you 500 dollars for your move, you know that is exactly what you will pay, no matter how long your move takes or how many movers work on your job. That is a binding estimate.
The majority of moving estimates, however, are typically non-binding. A non-binding estimate is the moving company’s “best guess” for how long your move will take (if it is a local move) or how much it will weigh (with a long-distance or interstate move).
The most important aspect to know with a non-binding estimate is that there is always a limit to how much more a moving company can charge you in addition to that non-binding estimate. In the state of Washington, the most a moving company can charge is an additional 25 percent on top of their estimate.
So let’s say that you are planning a move within a 10-mile radius. A moving estimator comes to your home and gives you an estimate of four hours with a crew of two movers. Using that 25 percent cap, the most you, as a customer, could be charged, would be one additional hour.
It is important that you are as thorough as you can be with the moving estimator at the time of the estimate. If the “scope of the job” changes from the time of the estimate to the day of your move, then your estimate could be voided and the mover would have the right to charge you for the actual time it takes to complete your job.
As an example, if you forgot to show the moving estimator the items in your garage, then the moving company has a right to charge you for the additional time it takes to move the items in the garage.
When you know you have a move in your future, one of the best things you can do is to start planning early. Contact two or three moving companies, invite them over to provide you with a written estimate, be up-front and thorough when giving them a tour of your home and the items that will be included in your move and then choose the company that you feel the most comfortable with and have the most trust in.
Finally, check references, license numbers and, of course, Angie’s List!
About the Author
About this Angie’s List Expert: Sabrina Jones is the owner of Movher, LLC, providing moving services in Spokane, Wash. Since 2010, Movher has specialized in moving, packing, cleaning, storage and moving supplies. They are a recipient of the 2012 Angie’s List Super Service Award. You can follow this #ALExperts contributor on Twitter @Movher.
Movher LLC, a Spokane-based moving company, has earned the service industry-coveted 2016 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies. Movher LLC has now won the award for the past consecutive five years.
“It was an honor to learn that we earned this award,” said Sabrina Jones, founder of Movher. “Even more humbling was the fact that our customers took the time to report the experience they had after using our professional moving and packing services. That’s the best marketing we could ever hope to get.”
“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that Movher earned this recognition speaks volumes about its dedication providing great service to its customers.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2016 Super Service Award logo next to company names in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.
31 Jan 2012
Hiring a Spokane moving company to move you is something that you may want to consider if you’ve got enough money to do so, and can’t afford the time to do it yourself, or its impossible for you to pack and move.
Spokane Moving companies offer several great reasons to hire them – with different levels of service. From companies who will show up and move you and your belongings to companies who will pack, clean and move your belongings from place to place.
Some even unpack at the other end for you.
You’ll need to check any company out thoroughly before hiring them – each company should be vetted to your satisfaction, with viable references, if possible. You should also search for any complaints or comments about them online, and see what comes up. These recommendations should also contain information on whether they were prompt, priced fairly, or added additional costs.
You may also want to ask your Spokane movers for references, and information on when their cheapest and most expensive times are to move. You may find moving midweek to be far more cost effective, as weekends sometimes carry a premium.
The company you eventually choose to move you will want to come out and inspect your home, to work out what they will be moving, and to provide you with an estimate so you may want to de-clutter before they arrive – they will take an inventory, in some cases, with you and decide what your moving expenses will be. These companies will also provide you with a complete overview of their insurance – review it carefully so you’re sure of what they cover and what you’re liable for, should the worst happen.