Movher LLC has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013. The company also won the coveted award in 2012.
“It is such an honor to be selected for the second year in a row for this amazing award,” said Movher LLC owner Sabrina Jones. “We thank each of our customers who took the time to post their Movher experience to the Angie’s List website. It’s a testament to our employees’ dedication to customer service and always striving to do the right thing.”
“Only about 5 percent of the companies Movher competes with in the greater Spokane, Wash., area market are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of their consistently great customer service.”
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.
22 Oct 2013
Date Published: Oct 22 2013
by Sabrina Jones of Movher, LLC
Did you know that moving companies are required to provide potential customers with written estimates, regardless of the size of the move? Did you also know that there are essentially only two different types of estimates: binding and non-binding?
It might sound a bit confusing, but it’s simpler than you think and it is definitely worth your time to know the difference between the two.
A binding estimate is a flat rate. In other words, if the moving company says they will charge you 500 dollars for your move, you know that is exactly what you will pay, no matter how long your move takes or how many movers work on your job. That is a binding estimate.
The majority of moving estimates, however, are typically non-binding. A non-binding estimate is the moving company’s “best guess” for how long your move will take (if it is a local move) or how much it will weigh (with a long-distance or interstate move).
The most important aspect to know with a non-binding estimate is that there is always a limit to how much more a moving company can charge you in addition to that non-binding estimate. In the state of Washington, the most a moving company can charge is an additional 25 percent on top of their estimate.
So let’s say that you are planning a move within a 10-mile radius. A moving estimator comes to your home and gives you an estimate of four hours with a crew of two movers. Using that 25 percent cap, the most you, as a customer, could be charged, would be one additional hour.
It is important that you are as thorough as you can be with the moving estimator at the time of the estimate. If the “scope of the job” changes from the time of the estimate to the day of your move, then your estimate could be voided and the mover would have the right to charge you for the actual time it takes to complete your job.
As an example, if you forgot to show the moving estimator the items in your garage, then the moving company has a right to charge you for the additional time it takes to move the items in the garage.
When you know you have a move in your future, one of the best things you can do is to start planning early. Contact two or three moving companies, invite them over to provide you with a written estimate, be up-front and thorough when giving them a tour of your home and the items that will be included in your move and then choose the company that you feel the most comfortable with and have the most trust in.
Finally, check references, license numbers and, of course, Angie’s List!
About the Author
About this Angie’s List Expert: Sabrina Jones is the owner of Movher, LLC, providing moving services in Spokane, Wash. Since 2010, Movher has specialized in moving, packing, cleaning, storage and moving supplies. They are a recipient of the 2012 Angie’s List Super Service Award. You can follow this #ALExperts contributor on Twitter @Movher.
31 Jan 2012
Hiring a Spokane moving company to move you is something that you may want to consider if you’ve got enough money to do so, and can’t afford the time to do it yourself, or its impossible for you to pack and move.
Spokane Moving companies offer several great reasons to hire them – with different levels of service. From companies who will show up and move you and your belongings to companies who will pack, clean and move your belongings from place to place.
Some even unpack at the other end for you.
You’ll need to check any company out thoroughly before hiring them – each company should be vetted to your satisfaction, with viable references, if possible. You should also search for any complaints or comments about them online, and see what comes up. These recommendations should also contain information on whether they were prompt, priced fairly, or added additional costs.
You may also want to ask your Spokane movers for references, and information on when their cheapest and most expensive times are to move. You may find moving midweek to be far more cost effective, as weekends sometimes carry a premium.
The company you eventually choose to move you will want to come out and inspect your home, to work out what they will be moving, and to provide you with an estimate so you may want to de-clutter before they arrive – they will take an inventory, in some cases, with you and decide what your moving expenses will be. These companies will also provide you with a complete overview of their insurance – review it carefully so you’re sure of what they cover and what you’re liable for, should the worst happen.