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Work at Movher!

Mover/Packer  *  Movher – Spokane WA 

Movher is looking for people who want to be the best movers/packers around to join our award-winning team. Must be able to lift 100 lbs. and work well in a team-oriented environment. Must be willing to learn and work well as a team, using care with customer’s household goods in utilizing proper packing techniques of items such as china, stemware, art, mirrors, TVs, books, knick knacks, garage, bedding, clothing and more. Must be able to have your own transportation to get yourself to our office and ready for the day’s jobs. Must be responsible, on-time and reliable. Must know how to work well with a diverse range of customers. Must not be afraid of hard work and long hours, and be open to overnight moves in cities such as Seattle, Portland, Missoula and Boise. Athletically-inclined people are encouraged to apply. The work is part-time but can become nearly full-time if your availability and your skill set match our needs. We are highly selective in the people we hire, which is why we have been an Angie’s List Super Service award winner for the past seven years in a row. If you think you fit the bill, please complete our application, and send your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to jacob@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

 

**WE WILL BE ACCEPTING APPLICATIONS FOR THE POSITIONS BELOW THROUGH FRIDAY, MARCH 29, 2019.**

Residential Division – Estimator / Seasonal  *  Movher – Spokane WA 

This position is offered from April through October, during Movher’s busy season. The successful candidate must possess an innate ability to have compassion and understanding for our customer’s situation while at the same time know how to “seal the deal” by securing the customer’s job on the Movher calendar. The Estimator also attends community events and Movher’s volunteer efforts as they relate to the mission of the company.

The estimator spends a good deal of time on the road, either in his or her own vehicle or in a company-provided vehicle. The estimator also must be familiar and knowledgeable with mobile technology, including iPads and apps including, but not limited to, Google Maps, Google Calendar, Numbers, SignNow, MXMerchant, FaceTime, and Skype. The estimator must have a current mobile phone that can download apps and text.

The estimator must be able to conduct a thorough walk-through of a household with the customer and translate it into a sensible matrix of moving, packing and/or storage costs for the customer, which also provides the company with a healthy profit margin.

Being able to work well independently is imperative to this position, as is being responsive to customer needs. There are times when the estimator may be required to be part of a moving or packing crew in order to finish the job, and/or to simply “drop in” during the customer’s move to ensure everything is moving smoothly.

The estimator is also responsible for follow-up with the customer once the job is completed, which includes sending a thank you card, being the main contact if the customer has complaints and/or files a claim, and managing the paperwork and communication for that claim.

Estimators must have a clean Motor Vehicle Report, a valid driver’s license and proof of auto insurance as a large component of his or her job involves driving his or her own vehicle or, at times, a Movher company vehicle.

This is a full-time (April – October), commission-based position with monthly car/phone allowance. To be considered, please complete our application, send us your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to sabrina@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

 

Commercial Division – Estimator  *  Movher – Spokane WA 

This person must possess the ability to establish and maintain professional relationships with a wide array of for-profit and non-profit businesses, familiarize him/herself with estimating procedures related specifically to commercial applications, develop and present proposals to potential clients, be responsible for all follow-up, serve as the client’s primary point of contact throughout the entire moving process, serve as the on-site manager on moving day, identify and maintain relationships with third-party service providers, work directly with operations personnel, manage claims directly related to commercial jobs, meet established closing goals on both a monthly and annual basis, and other duties as assigned. The commercial estimator is also expected to join and actively participate in a local chamber or rotary on behalf of the company.

The commercial estimator spends a good deal of time on the road, either in his or her own vehicle or in a company-provided vehicle. The commercial estimator also must be familiar and knowledgeable with both desktop and mobile technology, including iPads and apps including, but not limited to, Google Maps, Google Calendar, Numbers, SignNow, MXMerchant, FaceTime, and Skype. The commercial estimator must have a current mobile phone that can download apps and text.

The commercial estimator must be able to conduct a thorough walk-through of the business site(s) with the customer and translate the job into a sensible matrix of moving, packing and/or storage costs for the customer, which also provides the company with a healthy profit margin.

Being able to work well independently is imperative to this position, as is being responsive to customer needs. The successful commercial estimator must have a clean Motor Vehicle Report, a valid driver’s license and proof of auto insurance.

This is a commission-based position with monthly car/phone allowance provided and a benefit package. To be considered, please complete our application, send us your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to sabrina@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

 

Dispatch / Time & Attendance Coord.  *  Movher – Spokane WA

This position requires an ability to do all of the following: coordinate, plan and schedule daily moving and packing crews; monitor employee availability via company email; ensure calendars and scheduling app are updated with accurate departure times and appropriate crew members; coordinate with training manager on placement of new hires on jobs, ensuring that an adequate (not excessive) amount of training has occurred, been recorded (via Trainee Evaluation Forms) and next steps verified; coordinate with Weekend Supervisor as needed; responsible for verifying accurate time records of drivers, movers and packers, making changes when necessary and informing employees of such changes on their time records; responsible for tracking and recording absences (excused and non-excused) for drivers, movers and packers, and following up with written warnings or termination when necessary.

This is a full-time, Monday through Friday, position with salary and benefits. To be considered, please complete our application, send us your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to sabrina@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

 

Central Receptionist & A/R Clerk  *  Movher – Spokane WA

This position is full-time, Monday – Friday, 8 am – 5 pm. The successful person must be able to fulfill the following: Responsible for answering the company phone lines; responsible for checking and returning voicemails, confirming customer jobs and forwarding messages internally to appropriate office staff members; serve as the first contact for the majority of our customers, mostly through phone calls, but also through text messaging and email. Must be able to communicate in a cordial, upbeat manner in order to establish rapport and trust with customers, and handle multiple requests in a short amount of time; expected to be able to record customer information (name, contact phone/email, origin and destination addresses) and schedule estimates on our calendar, as well as explain general moving, packing and cleaning principles to our potential customers; must be familiar with MS Office applications, including Word and Excel; schedule accommodations for our crews when overnight stays are required; possess a positive, friendly and professional attitude; record customer deposits in both check and debit/credit card formats into QuickBooks’ accounting software; record customer Bill of Lading invoices into QuickBooks; record customer payments in both check and debit/credit card formats and enter them into QuickBooks; collect on accounts by sending invoice reminders and communicating with customers via phone, email and/or mail; prepare payments for bank; totaling and recording the deposit amounts in QuickBooks and prepare deposit slips; responsible for other duties as assigned, including the occasional need to lift and carry 20 pounds or less. Qualifications for this position include: high school diploma or GED, with Associates of Arts degree preferred; customer service and negotiation skills; effective verbal, listening and written communication skills; 2-3 years of bookkeeping and/or accounting experience; 3-5 years of front desk, phone answering experience; ability to calculate, post and manage accounting figures and financial records; general math skills; proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs; high degree of accuracy, attention to detail and confidentiality; excellent data entry skills, analytical, problem solving and decision-making skills; demonstrates a sense of urgency and ability to meet deadlines; effective organizational, stress and time management skills; ability to work independently or as a team member; ability to work with a diverse group of people.

This is a full-time, Monday through Friday, position with salary and benefits. To be considered, please complete our application, send us your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to sabrina@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

 

Cleaning Division: Estimator / Hiring & Training Coord.  *  Movher – Spokane WA

To convert leads to sales, correct service failures, assure outstanding customer satisfaction, relations, and communications. To ensure adequate staffing, identify the best cleaning candidates and those that can serve as cleaning trainers. Duties and responsibilities related to sales include: Assure leads and prospects are followed up on and converted; maintain or improve prospect conversion; document, track, measure (leads, conversions); submit weekly reports to Office Manager; inform the Scheduling Coordinator when a time-slot has been filled; submit paperwork to Scheduling Coordinator for CRM database input. Responsibilities related to hiring/training include: run advertisements for cleaning technicians, schedule and conduct interviews; set up training schedules for new cleaning technicians; obtain feedback from trainers on status of new hires; identify cleaning technicians who can serve as trainers; be willing to work on cleaning jobs as needed/required. Responsibilities related to customer service include: handle (email, phone and/or in-person) customer complaints timely; arrange re-cleans and follow ups; involve Office Manager when a customer cannot be satisfied or severe issues; coach offending Cleaning Technician; make recommendations to management regarding trends, changes; document complaints, issue complaint forms to Cleaning Techs; make recommendations to Office Manger for Cleaning Tech discipline or termination. Results expected include: convert prospects to sale at 50% or higher; book every converted lead timely; correct service failures, convert to raving-fan status; high customer satisfaction through communication; quality service, customer satisfaction (low cancels, good online reviews); ensure adequate staffing at all times for Cleaning Technicians and Trainers; improve Cleaning Technician quality and skill; understand and monitor sales trends. Qualifications are: one (1) year cleaning experience, one (1) year sales, one (1) year customer service experience, some computer skills, email, articulate correspondence, friendly, quality voice.

Estimators must have a clean Motor Vehicle Report, a valid driver’s license and proof of auto insurance as a large component of his or her job involves driving his or her own vehicle or, at times, a Movher company vehicle.

This is a full-time, Monday through Friday, position with salary, commission and benefits. To be considered, please complete our application, send us your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to sabrina@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

 

Cleaning Division: Admin Asst. / Scheduling Coord. *  Movher – Spokane WA

This part-time Monday through Friday position has the following responsibilities: to provide office support to the cleaning technicians, plan and execute functions, order and maintain supplies; ensure every recurring/maintenance client is cleaned on the day scheduled and/or requested; ensure absent employee’s jobs are covered; ensure every customer scheduling request, change, and preference is documented and cheerfully accommodated; ensure converted leads are fulfilled and not lost due to a lack of time-slots available; ensure daily capacity (through aggressive scheduling, juggling, stretching); work in move-in/move-out cleans, initial cleans, occasional cleans and last-minute requests; fulfill every job, every day (avoid rescheduling later). Responsibilities directly related to administrative functions include: managing CRM database (The Customer Factor); returning phone calls and e-requests for cleaning services; scheduling in-home estimates for the Cleaning Estimator; providing over-the-phone estimates for one-time cleans; checking and assisting cleaning technicians in/out, mapping, general questions; creating all packets in advance, maintaining an inventory; maintaining and ordering office and cleaning supplies, cleaning equipment; mixing cleaning solutions, refill jugs, refill tool shelves; ordering and creating technician kits; creating gift card sets, gift sets, birthday/sympathy cards, sympathy; maintaining birthday schedule, gifts, recognition; check/clean/replace/maintain vacuums and bags; manage uniform inventory list; maintain records and monthly stats (sales, cancellations); file paperwork; run errands. Responsibilities directly related to scheduling include: finding/making spots for new bookings; strategic technician routing; taking customer calls and accommodating reschedules, specific requests; rescheduling jobs same day for absent employees, holidays, staff changes; communicating with customers about changes; updating CRM with customer preferences, fee changes, day changes, etc.; alert customer when tech will be late; optimize every technician’s day (7 – 8 job hours vs. 5 – 6); inform the Office Manager of openings 24 to 72 hours out; confirm all unconfirmed appointments; follow up with customers via email, phone; assist sales team by finding open spots for new jobs; print work orders, pull keys, document key assignments; create Weekly Technician Schedules; assist with Turn-In Day needs; follow up with “undecided” estimates to try to book; ensure all estimator paperwork is in the office for scheduling; follow up on paperwork you are waiting on (estimates, NEDs, etc.); keep stats in BEAT YESTERDAY book. Qualifications for this positions are: two (2) years customer service experience, some computer skills, database use, email, articulate correspondence, friendly, quality voice.

This is an hourly based ($15/hour) position with a maximum of 29 hours per week, Monday through Friday. To be considered, please complete our application, send us your resume and a letter explaining why you believe you would be an ideal candidate for this position. Please email your completed documents to sabrina@movher.com or drop them off at our office which is located at 3311 E. Ferry, Spokane WA 99202. Drug-free, alcohol-free, smoke-free business.

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